- General
This Privacy Policy explains how the Company collects, processes and shares personal data when you visit our website or when we provide you with our services.
- Data Controller
The contact details of our Company, as data controller, are as follows
452 Mesogeion Ave. 153 42
Agia Paraskevi Athens, Greece
info@alconsoft.com
- When we collect data
This Privacy Policy informs you of the purposes for which and the way in which we collect and process your personal data when
– you visit our website,
– you request services from our Company in order for us to contact you,
– you are already one of our customers, when providing services to you or for billing purposes,
– you provide services to us,
– you apply for a job with us,
– you correspond with us by telephone, email or other electronic means, or in writing, or when you provide us with other information directly,
– you attend events or sign up to receive data from us, such as newsletters, including training,
– you give us, in your capacity as a client representative, your consent to list the client as a reference on our website or to list the client as a reference and you as the so-called “intermediary” for company rankings
Although this Privacy Policy applies to any processing of data carried out by us and on our behalf in the course of our business activities, we are in no way responsible for any separate and further processing that may take place when you visit a link leading to a third-party website that may be on our website.
- What type of personal data we collect and how we process personal data
In general, we will not disclose your personal data to third parties, except as required to carry out instructions we have received from you.
We process certain data of our website visitors in order to ensure the security and operation of our website and to improve our website, which safeguards our legitimate interests (Article 6(1)(f) GDPR). Further, the Company may use personal information to provide you with more effective customer service or with important information about the product or service you are using, including important updates and notifications and information about other Company’s products and services, to improve its website and any related products and services, and to make the website easier to use by relieving you of the obligation to enter your personal information repeatedly. In order to provide you with a more consistent experience during your interactions with the Company, information collected by alconsoft.gr may be combined with information collected by other Company services.
For these purposes, the following data is collected and stored on our website: anonymous, abbreviated IP address, country, date, time and duration of access to the website, including the individual websites you visited along with the corresponding log-in and log-out times, browser type and operating system. This data does not allow for the personal identification of visitors to our website.
Besides, you can completely eliminate the use of cookies – if you want to do this, please consult your browser manual.
To enable us to fulfil the above-mentioned purposes, we work with service providers who process your personal data on our behalf and for our purposes – but not for their own purposes.
In particular, we process your data as follows:
– If you send us a request either by telephone, mail, e-mail or fax, we process the contact data you have provided to us, such as your name and surname, your e-mail address, your position in the requesting company, your address and the address of the requesting company respectively, in order to respond to your request (Article 6(1)(b) GDPR).
– If we provide you with services, we process your personal data, such as your name and surname, your e-mail address, your position in the client company, your address respectively the address of the company that is our client, as well as your account and payment details and respectively the address of the company, in order to fulfil our contractual obligations from the relationship with the client (Article 6(1)(b) GDPR), as well as to fulfil our professional obligations (Article 6(1)(c) GDPR).
– If you purchase a product from the Company, your personal data is used to register your license and rights to ensure your eligibility to receive technical support, upgrades or other benefits that may be available to registered users. The Company also uses your personal data to notify you of any product upgrades and special offers.
– If you supply us with goods and/or services or you are otherwise our business partner without being one of our customers, we process your personal data, such as your first and last name, your email address, your position in the respective company, your address, respectively the address of the company that is our supplier/business partner, as well as the company’s account and payment details, in order to perform pre-contractual or contractual obligations.
– If you have given us your consent to keep your application in our records, we process the aforementioned data for the purposes of our records. In this case, we rely on your consent to keep it on file (Article 6(1)(a) GDPR), which consent you can withdraw at any time by sending us an email.
– If you apply for a position as an employee of the Company, we process the personal data you provide us in your CV, such as your academic title, your first and last name, your email address, your address, and your career history, in order to take pre-contractual steps, such as to initiate an employment or replacement agreement (Article 6(1)(b) GDPR).
– If you give us your consent to list you as a reference, we may process the customer’s name on our website. In this case, we may process your data to the reporting provider. You can withdraw your consent to this at any time by sending us an email to this effect. Where the relevant reporting provider is not established in the EU, we base the transfer on an adequacy decision in accordance with Article 45(3) of the GDPR.
– If you have accepted your newsletter subscription or agreed to receive promotional emails, the Company may use custom links or similar technologies to track the email links you click on. We may associate this information with your personal information to provide you with more targeted email communications or shopping information. Each email communication includes an unsubscribe link that allows you to opt out of the delivery of such communication.
Please note that if you do not provide us with the relevant personal information, we may not be able to enter into a contractual relationship with you.
- What are the principles of collection and processing
Our Company applies the following processing principles of the GDPR 2016/679
1) Lawfulness, fairness and transparency. In accordance with this principle, personal data is processed lawfully and fairly, with transparency,
2) Purpose limitation. According to this principle, personal data are collected and processed for specific, clearly defined and legitimate purposes.
3) Data minimization. According to this principle, personal data must be adequate, necessary and sufficient for the proper fulfilment of the stated purposes of the office.
4) Accuracy. In accordance with this principle, personal data held by the Company must be accurate and up to date. Inaccurate data must be corrected or deleted.
5) Confidentiality and integrity. In accordance with this principle, processing shall be carried out in a manner that protects personal data from unlawful processing, loss, destruction or alteration.
6) Storage limitation. In accordance with this principle, the Company shall keep personal data in a form that allows the identification of the data subjects for a period of time no longer than necessary for the purposes for which the personal data are processed.
7) Accountability. According to this principle, the controller is responsible for compliance with the Regulation and bears the burden of proof before judicial and supervisory authorities.
- Do we share your personal data with others?
In general, we will not share your personal data with third parties, except as required to carry out instructions we have received from you.
However, we may share your personal data with public bodies and authorities, regulators and government agencies to the extent permitted by you or required by applicable law and not prohibited by our professional obligations. In particular, the Company may disclose personal information if required by law or in good faith, when such action is deemed necessary to comply with the edicts of the law or legal process served on the Company or the Site, to protect and defend the rights or property of the Company or to take action in urgent circumstances, to protect the personal safety of the Company’s employees or agents, users of the Company’s products or services
In such cases, we will make every reasonable effort to provide you with advance notice, unless prior notice is prohibited by applicable law or is not possible or justified by applicable circumstances.
If we use third parties to process your personal data on our behalf, we will act in advance with due diligence to ensure that they have already taken appropriate technical and organizational measures to protect your personal data.
Any third-party provider that processes your personal data on our behalf does so only for the same purposes for which we are permitted to process your personal data. The processing is carried out exclusively, in accordance with our instructions.
- Do we transfer your data to countries outside the EU?
If you are a visitor to our website, we will not transfer any of your personal data outside the European Economic Area, therefore outside the European Union, Norway, Iceland or Liechtenstein.
For customers or third parties involved in legal proceedings, your personal data may be transferred outside the EEA if necessary to protect the rights of our customers.
- Protection of your personal data
We keep your personal data up to date and secure. We use reasonable technical and physical measures to prevent your personal data from unauthorized disclosure, use, destruction, accidental loss, etc. We make every reasonable effort to maintain the accuracy and completeness of your personal data. Should your personal data change, please let us know.
- Unsolicited commercial communication
Our Company does not allow the transmission of bulk or unsolicited commercial emails. In addition, we do not permit the sending of messages to and from our customers that use or contain invalid or false headers, invalid or inaccurate domain names, techniques that obscure the origin of any message, false or misleading information, or that otherwise violate our site’s terms of use. We do not permit the collection of email messages or general customer information through our website or services in any way. We do not permit or approve any attempt to use our services in a manner that could damage, render unavailable, burden any part of our services, or that could prevent anyone from using our services.
- How long we keep your personal data
In general, we store your personal data only for as long as necessary to fulfil the respective purpose for which your personal data was collected.
If we collected the data due to your consent, we will stop processing your data as soon as that consent is revoked or no longer valid. However, in certain circumstances it is necessary to retain your personal data for a longer period of time if this is required for legitimate interests or if we need to retain the data to comply with legal requirements.
- Your rights
Under data protection laws, you have the following rights:
– The right to withdraw your consent (if the processing of your personal data is based on your consent, you have the right to withdraw it at any time).
– the right to access to your data (you have the right to know whether we are processing your personal data, where we store it, what kind of data we keep, for what purpose, for how long we keep it, etc.).
– the right to be informed (you have the right to be informed whether we process your personal data, where we store it, what kind of data we keep, for what purpose, for how long we keep it, etc.)
– the right to rectify (you have the right to request the correction of inaccurate personal data or the completion of incomplete data).
– the right to erasure (you have the right to request us to erase your personal data).
– the right to restriction of processing (you have the right to ask us, where provided for by law, to restrict the processing of data).
– the right to data portability (you have the right to receive personal data in a structured, commonly used and machine-readable format).
– the right to object (you can ask us to object to the processing of your personal data where the law provides for such a right).
– the right not to be subject to a decision based solely on automated means (you can request that the use of data be subject to human intervention and you can express your opinion).
Data processing may be subject to legal privilege or necessary to defend legal rights. Therefore, the exercise of your aforementioned rights may be limited by law. In addition, your above rights, and in particular your right of access, right of information, right of erasure and right to data portability may not be met if this conflicts with regulatory obligations or if it would involve a disproportionate effort.
- Who can I contact?
Should you wish to exercise any of the above rights, please contact us by post or email:
452 Mesogeion Ave. 153 42
Agia Paraskevi Athens, Greece
info@alconsoft.com
In order to verify the data subject and to be able to satisfy this right, we will need to verify your right. As such, we may request further information, such as:
– Proof of identity (a copy of an identity card or passport).
– If you are acting as an authorized representative, proof of authorization.
– Detailed information about your request.
- Complaint to the Hellenic Data Protection Authority.
If you wish to lodge a complaint with the authorities, you have the right to contact the Hellenic Data Protection Authority (www.dpa.gr).
- Amendments to the Privacy Policy
This Privacy Policy is effective from the date stated at the beginning of this Privacy Policy. We reserve the right to update and amend this Policy from time to time to reflect any changes in the way we process your personal data or changing legal requirements. Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by email.